Shipping policy

Last Updated: 1 October 2026

Thank you for shopping with PETFURA. This Shipping Policy explains how orders placed through our online store are processed, shipped, and delivered.

PETFURA is operated by PETFURA LTD, a company registered in the United Kingdom under Company Number 16817346.

1. Shipping Destinations

We currently ship within the United Kingdom only.

At this time, we do not offer international shipping.

Delivery availability may vary for certain remote or restricted locations depending on the shipping carrier.

2. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding weekends and UK bank holidays.

Processing begins after your order has been successfully placed and payment has been authorised.

Orders placed on weekends or UK bank holidays will generally begin processing on the next business day.

During periods of unusually high order volume, promotions, bank holidays, or other exceptional circumstances, processing may occasionally take longer.

3. Shipping & Delivery Times

Once your order has been processed and dispatched, the estimated shipping time within the United Kingdom is:

3–5 business days

Our standard estimated timeframe is therefore:

Order Processing: 1–3 business days
Shipping / Transit: 3–5 business days
Estimated Total Delivery: 4–8 business days

Delivery estimates are provided in business days and exclude weekends and UK bank holidays.

While we make reasonable efforts to meet our estimated delivery times, occasional delays may occur due to carrier disruptions, severe weather, transportation issues, bank holidays, high order volumes, or other circumstances outside our reasonable control.

Your statutory rights concerning delivery are not affected.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Where free shipping applies, this will be clearly indicated on the website or during checkout.

You will be able to review the total cost of your order, including applicable delivery charges, before submitting payment.

5. Order Confirmation

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your order details and shipping address carefully.

If you notice an error, contact us as soon as possible at contact@petfura.shop.

6. Order Tracking

Once your order has been dispatched, we will send you shipping confirmation and tracking information where available.

Please allow some time for tracking information to become active after the carrier receives your parcel.

7. Multiple Shipments

Products within the same order may occasionally be dispatched separately due to product availability, warehouse location, or fulfilment arrangements.

If your order is divided into multiple parcels, you may receive separate tracking information for each shipment.

There will be no additional shipping charge solely because we choose to divide an order into multiple shipments.

8. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error in your delivery address after placing an order, please contact us immediately at contact@petfura.shop.

We will make reasonable efforts to update the address where possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is requested, where permitted by law.

9. Delivery Delays

Occasionally, deliveries may take longer than estimated due to circumstances such as:

  • Carrier delays
  • Severe weather
  • UK bank holidays
  • Transportation disruptions
  • High order volumes
  • Incorrect or incomplete delivery information
  • Other circumstances outside our reasonable control

If your order has not arrived within the estimated timeframe, please check your tracking information first.

You can also contact us at contact@petfura.shop for assistance.

Where a delay gives you statutory rights to cancel or receive a refund, those rights are not affected by this policy.

10. Lost or Missing Parcels

If tracking shows your parcel as delivered but you cannot locate it, please first check:

  • Around your property and delivery location
  • With other members of your household
  • With neighbours where appropriate
  • With reception or building management where applicable
  • Any safe-place information provided by the carrier

If you are still unable to locate the parcel, please contact us so we can investigate the delivery with the carrier where appropriate.

Your statutory consumer rights remain unaffected.

11. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of:

  • The product
  • The packaging
  • The shipping label
  • The damage or issue

We will review the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable UK consumer law.

12. Order Changes & Cancellations

If you wish to change or cancel an order before dispatch, please contact us as soon as possible at:

contact@petfura.shop

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed once processing has begun.

If your order has already been dispatched, your applicable statutory cancellation and return rights remain unaffected.

13. Returns

Returns and refunds are handled according to our Return & Refund Policy.

Please contact us before returning a product so that we can provide the appropriate return instructions.

Do not send returns to our registered office unless our customer support team specifically confirms that it is the correct return address.

14. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact:

PETFURA LTD
Trading as PETFURA
Company Number: 16817346

Registered Office:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: contact@petfura.shop
Phone: +44 7897 011674
Website: PETFURA

Shipping Area: United Kingdom only
Processing Time: 1–3 business days
Shipping Time: 3–5 business days
Estimated Total Delivery: 4–8 business days